The Robin’s Nest Data Privacy Statement


Personal data is any information that could identify a person (data subject). Personal sensitive data relates to information concerning a data subject’s racial or ethnic origin, political opinions, religious beliefs, trade union activities, physical or mental health, sexual life, or details of criminal offences.

A data subject is any identified or identifiable person whose personal data is processed by the data controller responsible for the processing.

A data controller determines the purposes for data processing and the way personal data is processed.

Processing is any action or actions performed on personal data such as collection, organisation, storage, erasure or destruction. This list is not exhaustive.

Data Collection

The Robin’s Nest may be required to contact data subjects in support of services and to respond to enquiries therefore may collect contact details such as name, email address and telephone number. The Robin’s Nest collects any additional data received by email, letter, telephone, through or by any other means of correspondence.

The Robin’s Nest obtains personal data directly from data subjects and does not source personal data externally or from third parties. The Robin’s Nest may be affected in ability to provide products and services if a data subject chooses not to provide some or all of the aforementioned information.

Data Protection and Retention

The Robin’s Nest has security measures in place to protect personal data and to strictly limit access to select persons of authority. There is also a Firewall (security software) in place to protect internal information from the internet.

The Robin’s Nest does not share personal data with third parties.

The Robin’s Nest retains personal data for no longer than it is necessary for the purpose(s) for which it was provided.  Personal data retained by The Robin’s Nest can be reviewed at any time to determine whether it is still needed which can result in the destruction of personal data. Please be aware that companies can keep personal data for longer if kept for public interest archiving or statistical purposes.

Other Data Processing

The Robin’s Nest acts as a data controller by processing personal data. Processing must be with legitimate interest and compatible with the reason the data was originally collected.

The Robin’s Nest may use personal data to provide data subjects with requested products and services; this can be in the form of contacting data subjects in response to enquiries, complaints and disputes.

The Robin’s Nest does not process personal data obtained from social media interactions or store them outside of social media platforms.

The Robin’s Nest may be required to process personal data for investigating, detecting and reporting crime; to demonstrate compliance and to actively comply with industry standards and any laws and acts that may apply.

Google Analytics

When is visited, a third-party service called Google Analytics is used to collect standard internet log information and details of visitor behaviour patterns. This is to discover factors such as the number of visitors to various parts of the site. This information is processed in a way which does not identify anyone; The Robin’s Nest does not make, and does not allow Google to make, any attempt to find out the identities of those visiting


The Robin’s Nest may obtain data from cookies through These are small text files that are placed on a computer by visited websites; they are widely used in order to make websites work or work more efficiently. Cookies also enable delivery of more personalised content. Most web browsers allow some control of most cookies through the browser settings. Please note that in a few cases some of the website features may not function if cookies are removed from the browser.

External Websites may contain links to external websites. The Robin’s Nest is not responsible for the privacy practices of such other sites and encourages visitors to read the privacy statements of every website that collects personal data.


Data subjects have the following rights regarding their personal data:

The right to be informed Data subjects have the right to clear, transparent and understandable information regarding their rights and how The Robin’s Nest uses their personal data. This is the purpose of providing a privacy policy.


The right of access


Data subjects have the right to access the personal data that is being processed by The Robin’s Nest.


The right to rectification Data subjects are entitled to correct their personal data if it is inaccurate.


The right to be forgotten / erasure Data subjects are entitled to request the deletion of their personal data where there is no exigent reason for The Robin’s Nest to continue processing it. There are exceptions to erasure.


The right to restrict processing Data subjects have the right to put an end to the processing of their personal data in certain circumstances. The Robin’s Nest can continue to store personal data when processing is restricted but may not further process it.


The right of data portability Data subjects have the right to acquire and reuse their personal data in certain circumstances as well as the right to have their personal data directly transferred to third parties in certain circumstances.


The right to object Data subjects have the right to object to The Robin’s Nest processing their personal data for business interests, marketing purposes and related profiling.


The right to withdraw consent Data subjects who have given consent to The Robin’s Nest to process their personal data have the right to withdraw their consent at any time.   Any processing of the data subject’s personal data up to that point is not unlawful.


The right to complain Data subjects have the right to make a complaint to the Information Commissioner’s Office (the data protection authorities) if they believe their personal data has not been processed in compliance with data protection law.

The Robin’s Nest may occasionally update this policy; data subjects and visitors to may want to check it each time personal data is provided. Please contact Murray Sim at The Robin’s Nest to discuss personal data and the practise of rights.